Key Terms
"Content" means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, Pro Services requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.
"Consumer" means a User who is registered to search for Service Professionals on the Platform, seeks Pro Services from Service Professionals on the Platform, makes a booking with a Service Professional to purchase a Pro Service (or receive a quote in contemplation thereof), is registered for or undergoes a home specialist consultation or similar service with respect to their home, utilizes a PrimerJobs plan to track maintenance on a home, is a PrimerJobs Plus member, or otherwise uses the Platform to receive, pay for, review, or facilitate the receipt of Pro Services. Because a Consumer may be, or may become, a customer of a Service Professional, a Consumer is often referred to as a “customer” or a “Customer” on the Platform and in marketing materials related to the Platform. Please note that, “Consumer” includes, without limitation, any individual or agent you authorize to use your Account on your behalf.
"Platform" has the meaning set forth in the opening paragraph above. "Pro Services" means the services listed, quoted, scheduled, fulfilled or provided by Service Professionals, or sought, scheduled, paid for or received by Consumers, through the Platform.
"Service Professional" means a User who uses, or is registered to use, the Platform to offer, provide, receive payment for, or facilitate the provision of Pro Services. Service Professionals are often referred to as “pros” on the Platform.
"PrimerJobs Content" means all Content that PrimerJobs makes available on or through the Platform, including any Content licensed from a third party, but excluding User Content.
"User" means a person or entity who uses the Platform, including, for example, a person who completes PrimerJobs's account registration process, agrees to the Terms of Use, utilizes any services offered by or through the Platform, or submits or receives a request through PrimerJobs, including but not limited to Service Professionals and Consumers.
"User Content" means all Content submitted, posted, uploaded, published, or transmitted on or through the Platform by any User of the Platform, including but not limited to photographs, voice or audio records, videos, profile information, descriptions, postings, reviews, requests, messages, and payments made through the Platform, but excluding PrimerJobs Content and Feedback.
Information We Collect
How we collect and store information depends on many factors, such as how you access and use the Platform. We collect information in multiple ways including when you provide information directly to us, when we collect information from third parties or information which is publicly available, and when we passively collect information from you, such as information collected from your browser or device.
Information You Provide Directly to Us
You may provide us with information about you when you use or access the Platform, such as when you register for an account; participate in polls or surveys; enroll for electronic newsletters; request a quote or other information; submit or respond to a quote; make a purchase; fill out any forms; enter a sweepstakes or contest, or register for a promotion; transmit User Content; download or use one of our mobile applications; you consent to our collection of information, such as when you grant us permission to collect your device’s contact list; or otherwise communicate with us or other Users through the Platform. This list is illustrative, not exhaustive; this Policy applies to all your uses of the Platform.
Additionally, you may communicate with us and/or other Users through various features, such as messaging, chat, and telephone calls generated within the Platform. We may, including through our vendors, monitor, record, transcribe, analyze, and retain the communications for fraud prevention, product improvement, training, and quality assurance purposes. We may use the contact details and information you provided in the messages, chat and/or telephone calls to reach out to provide you with information you have requested about the Platform and Pro Services. We may use automated tools to communicate with you, including tools utilizing an artificial voice or AI-powered messaging. Please do not use the messaging, chat, or telephone call features if you do not wish to have your communications monitored, recorded, transcribed, and retained.
The personal information you provide directly to us may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, and other information relevant to User surveys and/or offers); (g) date of birth and/or age verification; (h) insurance information (if you are a Service Professional); (i) photographs and/or video files or audio files (e.g., customer service call recordings); (j) information about your project, home, request or need; (k) in certain circumstances, payment information; (l) if you are a Service Professional, in certain circumstances, identity verification information (such as Social Security number or driver’s license information); and/or (m) any other information you include in communications with other Users through the Platform or communications with us. It may also include your information specific to the services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.
We utilize a third-party payment provider to process payment information.
Information from Vendors, Third Parties, or Information which is Publicly Available
From time to time, we may collect information about you through vendors, PrimerJobs partners, or other sources, including public information sources. For example: You may be able to access the Platform through a social networking account, such as Facebook. If you access the Platform through your Facebook account, you may allow us to have access to certain information in your Facebook profile. Social networking sites have their own policies for handling your information. To the extent permitted by law, we may ask for and collect supplemental information about you from third parties, and we may combine it with information that we collect from you through the Platform.
Information That Is Passively or Automatically Collected
Device/Usage Information. We and certain third-party vendors, including ad networks and analytics providers, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Platform. We may also track and record when and how frequently you access or use the Platform, or how you browse the Platform. We use this information for Platform analytics, relevant advertising, evaluation of advertising campaigns, and as otherwise described in this Policy.
Location Information. When you use the Platform, we may collect general location information (such as your location as derived from your IP address). If you install our mobile app, depending on your device settings and any permissions you have granted, we may collect information about your precise geolocation, and we may use that information to improve the Platform, including providing you with location-based features. To deliver customized content and advertising, we may disclose your location information to our agents, vendors, or advertisers.
Cookies and Other Electronic Technologies. We and our third-party vendors may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand User behavior, personalize preferences, perform research and analytics, and improve the Platform. We also use certain of these technologies to deliver advertisements through the Platform that may interest you or to advertise ourselves and the Platform to you on other sites. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain state privacy laws.
How We Use Your Information
We may use your information for any of the following reasons:
- For the purposes for which you provided it;
- To enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services;
- For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To administer surveys, sweepstakes, promotions, or contests;
- To track fees and process billing and payment including sharing with third-party payment gateways and payment vendors in connection with the Platform;
- To improve and maintain the Platform and for product development;
- To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
- To market and advertise our services and the Platform, including to send promotional emails regarding new products from PrimerJobs, special offers from PrimerJobs, or other information that may interest you;
- As permitted under applicable law, to contact you by automated or nonautomated text message regarding certain services or information you have requested;
- As permitted under applicable law, to contact you by automated or nonautomated telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
- For PrimerJobs's market research purposes, including, but not limited to, the customization of the Platform according to your interests;
- To contact you with information about your use of the Platform;
- For other research and analytical purposes; and
- To resolve disputes, to protect ourselves and other Users of the Platform, or third parties, including to protect property or safety; and to enforce any legal terms that govern your use of the Platform.
For Service Professionals, we may display information related to your business, including your name or your business’s name, publicly on your profile, except to the extent we tell you we will not display such information. If the information you provide us upon signing up for an account differs from the information you provide us as part of the verification data we collect, we have sole discretion in determining which information will be displayed publicly on your profile.
We may combine information that we collect from you through the Platform with information that we obtain from partners and other third-party sources, and information derived from any other products or services we provide. We may aggregate and/or de-identify information we collect. We may use de-identified or aggregated information for any purpose, including without limitation for research and marketing purposes and may also disclose such information to any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
We may, either directly or through third-party providers we engage to provide services to us, review, scan, or analyze your communications with other Users exchanged via the Platform or as otherwise described in this Policy for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and User support purposes.
How We Disclose Your Information
Unless otherwise described in this Policy, we may also disclose the information that we collect as follows:
Subsidiaries and other Affiliates.
We may disclose your information to any PrimerJobs subsidiary or other affiliate.
As directed by you or with your consent.
We may disclose your information as directed by you or based on your consent to do so. For example, some PrimerJobs content is presented by other companies. If you connect to the Platform through a co-branded version of our Platform or otherwise participate in one of our partner programs, you direct us to disclose information about your use of the Platform to that partner in order to offer the integrated platform and to evaluate the partner program.
Vendors.
We may provide your information to select third parties who perform services on our behalf (e.g., billing, sales, marketing, advertising, market research, fulfillment, data storage, identity verification, fraud and safety protection, legal services).
Legal Requirements.
We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary.
Protection of PrimerJobs and Others.
We may disclose your information when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Platform, and/or to protect our rights and property and the rights and property of others.
Business Transfers.
In contemplated or actual transactions where there is any change of control of PrimerJobs, your information may be among the disclosed and/or transferred assets.
App Store Providers.
We may provide your identity and mobile device identifier to third-party app store providers to allow you to download our mobile apps.
Academics and Research.
We may provide information about Users to third-parties for academic and research purposes, in anonymized or aggregated form.
Service Professionals.
In some cases, we may provide project requests from Consumers to select Service Professionals to better enable those Consumers to find a Service Professional who can provide a service the Consumer has expressed interest in.
You may post Content on or through our Platform. Some information you provide and/or that we collect may be publicly accessible. Depending on the circumstances, your name may be attached to your Content or information.
Online Analytics and Tailored Advertising
Analytics
We may use third-party web analytics services on the Platform, such as those of Google Analytics. Providers of these services use cookies and similar technologies to help us analyze how Users use the Platform. We may also use Google Analytics; to prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
Tailored Advertising
We may use advertising services provided by third parties on the Platform, which provide their services using cookies and similar technologies. Certain third-party providers enable us and third parties to serve you tailored advertising online that is more relevant to you and your interests. You may visit the Network Advertising Initiative's Consumer Opt-Out and the Digital Advertising Alliance's Consumer Opt-Out to opt out of receiving tailored advertising from participating companies. You can also manage mobile in-app advertising identifiers in your device settings. Opt-outs are browser/device-specific.
Privacy of Minors
Our services are not provided to minors (i.e., persons under the age of 18). We elect to provide services only to persons 18 years of age or older, including any use of the Platform. If we discover, or if you inform us, that an individual under 18 has provided us with personal information, we will close the account and delete that individual’s personal information as required by law.
Security
We employ physical, procedural, and technological security measures to help protect your information from unauthorized access or disclosure. No security measures, however, are 100% failsafe. You should take steps to protect against unauthorized access to your password, phone, and computer.
Links to External Platforms
The Platform may contain links to third-party websites or resources over which PrimerJobs does not have any control; please review such other websites’ privacy policies as to their use of personal information. Such links do not constitute an endorsement by PrimerJobs of those third-party websites.
Your Choices
You may review, correct, and delete certain information about you through your account. Upon your request, we will close your account and remove your profile information from view as soon as reasonably possible, subject to legal requirements and our need to retain certain information for legitimate purposes.
We may send periodic emails to you. You may opt out of promotional emails by following the opt-out instructions contained in the email. If you opt out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us, transactions, or changes to our Terms of Use, this Policy, or other relevant terms.
Changes to this Policy
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. PrimerJobs MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. PrimerJobs WILL POST ITS UPDATED POLICY ON THE PLATFORM, SEND YOU A MESSAGE OR OTHERWISE NOTIFY YOU WHEN YOU ARE LOGGED INTO YOUR ACCOUNT. PrimerJobs ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
Consent to Transfer
Our computer systems are currently based in the United States, Canada, and India, so your information will be processed by us in the United States, Canada, and India, where data protection and privacy regulations may not offer the same level of protection as in your country of residence and data may be accessible to law enforcement and national security authorities under certain circumstances. If you create an account with the Platform as a visitor from outside the United States, by using the Platform, you agree to this Policy and you consent to the processing of all such information in the United States, Canada, and India.
Contact Us
If you have any questions about this Policy or the Platform, please contact us by sending an email to support@primerjobs.com, or by writing to: PrimerJobs, LLC, 1309 Coffeen Ave, Ste 1200, Sheridan, Wyoming, 82801
Supplemental Privacy Notice for California Residents
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended. This section describes categories of personal information, sources, purposes of use, and disclosures as required by the CCPA, and your rights to know, delete, correct, opt out of sales/sharing, and limit use of sensitive personal information, subject to legal exceptions.
Do Not Sell or Share My Personal Information
To exercise your right to opt out of the sale or sharing of your personal information, please email us at support@primerjobs.com. Please include "Do Not Sell or Share My Personal Information" in the subject line and provide sufficient details for us to identify your account or relevant records.